Terms & Conditions


Psytrack Group AG
Hammerstrasse 174
4057 Basel


This Website and the Goods and Services displayed on it are provided by Psytrack Group AG and its subsidiaries (collectively referred to in these Conditions as “Psytrack” «we», «us» and «our»).

Please read these Terms of Service (“Agreement”, “Terms of Service”) carefully before using www.psytrack.com (“the Site”) operated by Psytrack Group AG  t/a Psytrack (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for physical activity undertaken by you at Psytrack, use of the Psytrack space at any of its locations and use of the Site at www.psytrack.com.

Should individual provisions of these terms and conditions be ineffective or unenforceable or become ineffective or unenforceable this shall not affect the validity of the remaining provisions of these terms and conditions.


I agree that I am responsible for monitoring my own physical condition, including during exercise. I agree to inform Psytrack regarding any and all relevant information about my physical condition and keep this information up-to-date. I agree that I will immediately stop the physical exercise if I suffer from any unusual or concerning symptoms and inform Psytrack.

I agree that Psytrack accepts no liability for any injury caused by the use of equipment, activity or other physical exercise than in respect of injury resulting from the negligence of or failure to take reasonable care by Psytrack or its employees and instructors acting in the course of their employment/engagement.

I agree that Psytrack accepts no liability for damage or loss to my property that may happen whilst participating in physical exercise other than in respect of damage or loss resulting from negligence of or failure to take reasonable care by Psytrack or its employees and instructors acting in the course of their employment/engagement. I agree to adhere to Psytracks’s rules and regulations.

NOTE: Our classes include the use of flashing/strobe lighting effects/visuals. Our lighting technology may potentially trigger seizures for people with photosensitive epilepsy. Please inform a member of the team immediately if you suffer from any photosensitive condition.


By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms of Service. Capitalized terms are defined in this Agreement. These Terms of Service set forth the legally binding terms for your use of Psytrack’s services. You are only authorized to use the Psytrack Services (regardless of whether your access or use is intended) if you agree to abide by all applicable laws and to these Terms of Service. Please read these Terms of Service carefully and save it. If you do not agree with it, you should leave the Psytrack website and discontinue use of Psytrack Services immediately. If you wish to become a Member, you must read these Terms of Service and indicate your acceptance during the registration process.


In order to access some features of the website, you will have to create an Psytrack account. You may never use another person’s account without permission. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify us immediately of any breach of security or unauthorized use of your account.


CANCELLATIONS: YOU MUST CANCEL CLASS 12 HOURS IN ADVANCE OR YOU WILL BE DEDUCTED THAT CLASS. This includes switching time slots under the 12-hour notice time period. You may cancel classes through our online system or by calling our studio directly.


LATE ARRIVAL: We operate a 3 minute late arrival window on all classes. Due to reasons of health and safety, should you arrive at the studio 3 minutes after the scheduled start time, you will unfortunately not be able to participate in the class.

PERSONAL BELONGINGS: You agree that Psytrack is in no way responsible for the safekeeping of your personal belongings while you are present in the studio. You assume all risk of loss for any of your personal belongings.

SUBSCRIPTION PAUSE:We will stop your subscription free of charge if you miss training due to accident, illness, pregnancy, military or business stays abroad. A certificate (e.g. doctor’s certificate, marching orders) is required.


You must be physically present and checked in 5 minutes prior to the start of class or your spot may be released to a waitlisted client.

We operate a 3 minute late arrival window on all classes. Due to reasons of health and safety, should you arrive at the studio 3 minutes after the scheduled start time, you will unfortunately not be able to participate in the class.

Please refrain from taking more than one of each towel (sweat and shower) during your visit.

Reserved classes must be changed or canceled within 12 hours of scheduled time or they will be forfeited. Cancellation window is subject to any track type, which is detailed in our pricing options.

If recovering from injury or illness, notify the instructor prior to class start time.



All classes and track bundles are non-refundable.


By signing your initial “Enlistee” contract and/or attending classes, events, activities, and other programs and using the Psytrack studio facilities and equipment, you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in the strenuous nature of the Psytrack workout program, you hereby acknowledge that you have voluntarily chosen to participate in an intense physical exercise program. You understand that Psytrack strongly recommends that you consult with your physician prior to commencing any classes. By signing this document, you acknowledge that you have been fully informed of the strenuous nature of this exercise program and the possibility of adverse physiological occurrences including, but not limited to: abnormal blood pressure, fainting, heart attack or death. By signing this document, you assume all risk for your health and well-being, and fully release and hold harmless for any responsibility, cost or damages Psytrack, its instructors, members and employees. You hereby acknowledge that you, and any minor* under your care, fully release.

* No one under 15 may participate. A minor aged 15-18 may participate with a parent present.

The content on the Psytrack website, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like (“Content”) and the trademarks, service marks and logos contained therein (“Marks”), are owned by or licensed to Psytrack, subject to copyright and other intellectual property rights under the law. Content on the website is provided to you as is for your information and personal use only and may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Psytrack reserves all rights not expressly granted in and to the website and the Content. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the website or services, provided by you to Psytrack are non-confidential and shall become the sole property of Psytrack.

You agree to not engage in the use, copying, or distribution of any of the Content other than expressly permitted herein. You agree not to circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the website or the Content therein.

“Psytrack” and all other graphics, logos, wordmarks, and designs are trademarks of Psytrack in Switzerland and Europe, including other countries for which applications are pending. Psytrack trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Psytrack.


The Psytrack Services may include certain services that may be available via your mobile phone, including but not limited to (i) the ability to book and/or purchase Psytrack packages via your mobile phone, (ii) the ability to receive and reply to Psytrack messages, (iii) the ability to browse Psytrack from your mobile phone. We do not charge for these Mobile Services. However, your carrier’s normal messaging, data and other rates and fees will still apply. You should check with your carrier to find out what plans are available and how much they cost. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. Therefore, you should check with your carrier to find out if the Mobile Services are available for your mobile devices, and what restrictions, if any, may be applicable to your use of such Mobile Services. By using the Mobile Services, you agree that we may communicate with you regarding Psytrack and other entities by SMS, MMS, text message or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to us.


We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.


Our Site may contain links to third-party sites that are not owned or controlled by Psytrack.

Psytrack has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.


This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Basel, Switzerland, without giving effect to any principles of conflicts of law.


We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service.

We encourage you to review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.


Membership is void where prohibited. This website is intended solely for Users who are 13 years of age or older. Any registration by, use of or access to the website by anyone under 13 is unauthorized, unlicensed and in violation of these Terms of Use. By using Psytrack Services or the website, you represent and warrant that you are 13 or older and that you agree to abide by all of the terms and conditions of these Terms of Service. Minors between the ages of 13 and 18 may register on our website only with the involvement of a parent or guardian.


These Terms of Service shall remain in full force and effect while you use the Psytrack Services or are a Member. You may terminate your membership at any time, for any reason, by following the instructions on the “My Account” page or by contacting the studio directly via phone or email. Psytrack may terminate your membership at any time, without warning, if you breach these Terms of Service. Even after membership is terminated, these Terms of Service will remain in effect.


You acknowledge that Psytrack charges fees for its services, and Psytrack reserves the right to change its fees from time to time in its discretion. If Psytrack terminates your membership because you have breached these Terms of Service, you may not be entitled to a refund of any unused portion of membership or other fees.


When you sign up for member Services, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, username, or password of another member at any time or to disclose your password to any third party. You agree to notify Psytrack immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account.


These Terms of Service, together with our Privacy Policy, and any other legal notices published by Psytrack on the website, shall constitute the entire agreement between you and Psytrack concerning our website. If any provision of these Terms of Service is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Service, which shall remain in full force and effect. No waiver of any term of these Terms of Service shall be deemed a further or continuing waiver of such term or any other term, and Psytrack’s failure to assert any right or provision under these Terms of Service shall not constitute a waiver of such right or provision. Psytrack reserves the right to amend these Terms of Service at any time and without notice, and it is your responsibility to review these Terms of Service for any changes. Your use of the Psytrack website following any amendment of these Terms of Service will signify your assent to and acceptance of its revised terms.


YOU AND PSYTRACK AGREE THAT, EXCEPT AS MAY OTHERWISE BE PROVIDED IN REGARD TO SPECIFIC SERVICES ON THE SITE IN ANY SPECIFIC TERMS APPLICABLE TO THOSE SERVICES, THE SOLE AND EXCLUSIVE FORUM AND REMEDY FOR ANY AND ALL DISPUTES AND CLAIMS RELATING IN ANY WAY TO OR ARISING OUT OF THESE TERMS OF USE, THE SITE AND/OR THE SERVICE (INCLUDING YOUR VISIT TO OR USE OF THE SITE AND/OR THE SERVICE) SHALL BE FINAL AND BINDING ARBITRATION, except that to the extent that either of us has in any manner infringed upon or violated or threatened to infringe upon or violate the other party’s patent, copyright, trademark or trade secret rights, or you have otherwise violated any of the User conduct rules set forth above then the parties acknowledge that arbitration is not an adequate remedy at law and that injunctive or other appropriate relief may be sought.


During the training times or coaching, pictures and video recordings can be made for marketing purposes. Upon conclusion of the contract and when entering the premises of Psytrack as well as outdoor services, all image and video rights, copyright use and ancillary copyright are assigned to Psytrack. Customers are asked to contact staff if they do not wish to be included in the recordings.



If you have any questions about these Terms of Service, the practices of Psytrack or its services, or your dealings with this site, please contact us at:

Psytrack Basel AG

Hammerstrasse 174, 4057 Basel


Psytrack Group AG

Lange Gasse 15, 4052 Basel


These Terms of Service have been updated and effective as of May 10th, 2023.